How it works
Expert care when you need it
1. Book your appointment
See a specialist within 2 weeks. Convenient online payment. Receive your secure video link.
2. Consult with your dermatologist
Connect with a dermatologist via video and get eScripts sent to your phone.
3. Home delivery
Get your medications delivered to your door – completely free.
4. Nurse support
Need help or guidance with your treatment? Our nurses are here for you.
Acne
Acne is a common skin condition that occurs when oil glands become blocked. It is marked by blackheads, inflamed spots and pus-filled pimples, and can sometimes lead to scarring.
Eczema
Eczema (also known as dermatitis) often begins in childhood, though it can also affect adults. Managing the condition includes relieving the intense itch, which can be controlled with safe and effective measures.
Psoriasis
Psoriasis appears as thick, scaly plaques affecting areas such as the scalp, elbows, knees and lower back. A range of treatments are available, including topical therapies, phototherapy, oral medications and newer “biologic” treatments.
Hives
Urticaria, or hives, causes itchy welts that come and go. When persistent, it is usually due to an autoimmune process rather than an allergy. Treatments are effective, though the condition may last for months or even years.
Rosacea
Rosacea causes cheek redness that worsens with triggers like heat, alcohol or spicy foods, and may include acne-like pimples. The redness can be treated with laser and the pimples with creams or tablets.
Vitiligo
Vitiligo is an autoimmune condition in which the immune system attacks and destroys pigment cells, leading to white patches on the skin. It is treatable, but creams and UV therapy are most effective when started early.
Boils
This condition causes painful boil-like lumps under the arms, in the groin, and beneath the breasts in women. If untreated, it can lead to scarring and persistent discharge. Early specialist care is essential.
Hair Loss
The most common cause of hair thinning is androgenic alopecia (male- or female-pattern baldness). It often runs in families. Treatments are available to slow further thinning, and in many cases, encourage regrowth.
Nails
Nail distortion can have many causes. It may be due to a fungal infection, trauma from shoes or skin conditions such as eczema or psoriasis. Occasionally nail changes are linked to underlying health problems.
Childhood Rashes
Childhood rashes are common and usually harmless. Most settle on their own, but some need medical attention. A proper diagnosis ensures the right treatment and reassurance for parents.
Most skin conditions can be assessed and managed via telehealth. However, there are a few important exceptions.
Full-body skin check
Full-body skin checks for skin cancer cannot be done online. We offer a Spot Check service for checking individual moles or spots of concern.
Procedures
Procedures such as skin biopsies, excisions, intralesional steroid injections and phototherapy require an in-person visit
In these cases, we’ll guide you on how to access a local dermatologist or appropriate clinic.
To ensure accurate assessment, we rely on clear high-quality photos.
Spot Check for Skin Cancer
Early detection of skin cancer is vital. With a clear photo a dermatologist can assess whether a spot is:
Harmless
Safe to observe
Likely skin cancer
Should be removed
Unclear
Needs an in-person review to rule out skin cancer.
Sometimes the only way to be absolutely certain is to remove the spot and examine it under a microscope. If that’s needed, we’ll help arrange a timely referral to a local dermatologist.
Nurse Concierge Service
Digital Dermatology gives you direct access to highly trained, Australian-registered dermatologists who specialise in diagnosing and treating complex skin, hair, and nail conditions. Our fees reflect the depth of expertise and the time our specialists devote to your case, not just during the consultation.Our free Nurse Concierge Service supports you throughout your treatment. If you have questions or side-effects, a nurse will respond within 24 hours – or sooner if urgent. You’ll receive details on how to contact the nurse after your consultation with a dermatologist.
- Available for issues directly related to your dermatology care
- Not intended for general medical enquiries.
- Support is typically provided during your treatment course
- Patients with chronic skin conditions may continue to receive extended support when clinically appropriate
Medicine Delivery
We’ve partnered with Ace Pharmacy to deliver your medications, including injectables, at no cost to you. Order future prescriptions online, set up auto-refills, track repeats, and get low-stock reminders.
Need help? An Ace pharmacist is available via their secure patient portal for real-time support.
Your privacy is important to us
At Digital Dermatology, protecting your health information is essential. We use Xestro – the only major Australian practice management platform with ISO 27001 certification – ensuring our systems meet international standards for data security.
All data is encrypted, stored securely in Australia, and managed in line with Australian Privacy Principles. We also conduct regular security audits, monitor systems continuously, and train our staff to stay ahead of evolving cyber threats.
End-to-end encryption
End-to-end encryption of all data, both when stored and when transmitted.
Data stored in Australia
Compliant with local data sovereignty laws and the Australian Privacy Principles (APPs).
Staff training
Ongoing staff training and security awareness programs to minimise human risk factors.
Continuous system monitoring
Continuous system monitoring, along with regular security audits and penetration testing to identify and address potential vulnerabilities.